Terms & Conditions
Last updated: May 2026. Please read these terms carefully before engaging with our services.
01 Product Information
At Rootra, we strive to provide accurate descriptions, images, and ingredient details for all our handmade soaps and skincare products. Since our products are handcrafted in small batches using natural ingredients, slight variations in color, texture, fragrance, or design may occur. These variations are natural and do not affect product quality.
02 Skin & Usage Disclaimer
Rootra products are made with skin-friendly natural ingredients intended to support a gentle and nourishing skincare experience. However, individual skin types may react differently. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Customers are advised to perform a patch test before regular use.
03 Orders, Pricing & Availability
All product prices are listed in INR and are subject to change without prior notice. As Rootra operates with limited handmade batches, product availability may vary. We reserve the right to limit or cancel orders in cases of stock unavailability, pricing errors, or suspicious activity.
04 Returns & Exchanges
Due to the personal-care nature of our products, opened or used soaps cannot be returned or exchanged for hygiene reasons. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear images, and we will work to resolve the issue.
05 Intellectual Property & Brand Usage
All content on Rootra platforms including photographs, packaging designs, captions, and branding materials are the intellectual property of Rootra. Unauthorized copying, reproduction, or commercial use of any content without written permission is prohibited.
06 Billing & Order Information
To ensure a smooth shopping experience, customers are encouraged to provide complete and up-to-date billing, shipping, and contact details while placing orders. In certain situations involving product availability, order verification, or operational requirements, Rootra may review, adjust, or respectfully decline selected orders. Wherever possible, customers will be informed regarding significant updates related to their purchase.
07 Third-Party Services & Tools
From time to time, the Rootra platform may provide access to selected third-party services, applications, or tools intended to enhance the customer experience. Such services operate independently, and their availability or functionality may vary based on their respective providers and policies.
08 Privacy & Personal Information
Information shared with Rootra is handled with care and used primarily to facilitate orders, communication, and customer support. Any personal details submitted through the website or associated platforms remain subject to the Rootra Privacy Policy and applicable data protection practices.
09 Information Accuracy & Updates
While every effort is made to maintain accurate and updated information regarding products, pricing, descriptions, availability, and offers, occasional variations or unintentional inaccuracies may occur. Rootra reserves the flexibility to refine, revise, or update such information whenever required in order to maintain the quality and reliability of the customer experience.
10 Service Availability & Product Experience
Rootra continuously strives to provide a seamless and enjoyable experience across its products and services. However, as with all digital platforms and handcrafted products, occasional interruptions, delays, or variations may naturally arise. Product experiences may differ based on individual preferences, usage patterns, and skin types. By engaging with the brand, customers acknowledge the artisanal and evolving nature of the products and services offered.